Reference

88788 Terms and Conditions: What Applies to Your Account

Before you open your account on 88788, these Terms and Conditions set out exactly what you agree to and what we commit to in return.

Account eligibility appliesDANA, OVO, GoPay, QRIS coveredAccess depends on local lawTerms binding on registrationLast reviewed 2024
88788 88788 Terms and Conditions: What Applies to Your Account
CONTACT FOR TERMS

Reach Us When a Term Needs Clarification

If any clause in these Terms and Conditions is unclear — or if you believe a rule has been applied incorrectly to your account — our support team is the right starting point. We handle terms-related queries through three channels, and we aim to respond to written queries within 24 hours on business days. Our agents in Semarang and across the Indonesia service region can escalate account-restriction cases to the compliance desk where needed.

Team online

Live Chat

Available directly from your account dashboard, 24 hours a day. Use this for urgent clarifications about wallet status or account access restrictions under these terms.

Email Support

Send detailed terms disputes or document requests to our support address. We reply within one business day and keep a written record of every resolution.

Help Centre

Our self-service help centre carries plain-language summaries of the most-referenced clauses, including wallet rules, account closure steps and eligibility conditions.

HOW WE HANDLE DATA

Account Security, Data and Your Rights Under These Terms

These Terms and Conditions sit alongside our Privacy Policy to describe how we collect, store and use the data tied to your 88788 account.

Data Retention

Account data is kept for the duration of your active registration. After account closure, we retain records for the period required under applicable financial regulations, then delete them.

Cookie Policy

We use session cookies, security cookies and optional analytics cookies. Non-essential cookies can be turned off in your account settings without affecting login or wallet access.

Account Security

Two-factor phone verification is required before any withdrawal is processed. If you suspect unauthorised access, use live chat to freeze your account immediately.

Data Access Requests

You have the right to request a full export of your account data. Submit the request via email; we deliver the file within 30 days to your registered address.

Term Amendments

We notify registered accounts by email when material changes are made to these terms. Continued use of the platform after the notice date constitutes acceptance of the revised version.

Complaints Path

If a terms dispute is not resolved at support level, you may escalate in writing to our compliance team. We acknowledge escalations within 48 hours and provide a resolution timeline.

Common Questions About 88788 Terms and Conditions

These questions cover what real account holders ask about the Terms and Conditions before and after registration. If your question is not here, live chat is the fastest route to a specific answer.

They take effect the moment you complete phone verification and submit your registration. Every session after that is governed by the version of the terms active on that day.

Wallet connections only become available after registration, which requires acceptance of these terms. So by the time DANA or OVO appears in your cashier, you have already accepted the terms that govern those transactions.

Access to real-money activity depends on local law in your region. We do not restrict by city, but where local law limits participation, we enforce that restriction at the account level.

Submit a written request through live chat or email. We process correction requests within 30 days and confirm once the update has been applied to your account record.

Payment identifiers including QRIS references are retained for the legally required period under financial regulations, then permanently deleted. We do not share that data after your account is closed.

We send an email to your registered address whenever we make a material change. The notice includes a summary of what changed and the date the new version takes effect.

Section 4 of the full terms covers all wallet and withdrawal rules, including the phone verification requirement before any OVO or GoPay withdrawal is released.