Reference

88788 Privacy Policy For Your Account Data

Clear account and wallet data choices help you understand what happens when you use DANA, OVO, GoPay or QRIS with us.

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88788 88788 Privacy Policy For Your Account Data
PRIVACY HELP ROUTES

Get Privacy Help Beside Cashier

A clear support route matters when a privacy question appears beside a payment status. Open the support chat from your account and tell us whether your request concerns phone verification, a DANA receipt, a QRIS reference or device access. We will use the account details you provide to locate the right record and explain the next step.

Team online

Account request

Use our support chat for a copy, correction or deletion request. Include your account phone number only through the signed-in path so we can match the request safely.

Wallet receipt

If a DANA, OVO, GoPay or QRIS record looks unfamiliar, send the payment reference through support. We check the account link and status without asking for your wallet password.

Device concern

For an unexpected login or browser session, mention the device type and approximate time. We can review account access signals and explain which security step may be needed.

CONTROL OVER RECORDS

Your Choices Across Devices

We handle privacy requests through the same account path you use to reach the lobby, so a request can be tied to the correct phone verification record.

Account data

We use your phone number, account identifier and verification state to recognise your account and protect access. We do not need your wallet password to confirm a payment reference.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can be retained to match deposits, investigate disputes and keep the account ledger accurate.

Device signals

Browser type, device details and session activity can help us spot an unusual sign-in. We use these signals for account protection rather than asking you to repeat every payment step.

Cookies

Cookies can keep your session open, remember selected settings and help us understand page errors. Your browser controls let you remove or restrict them, although some account steps may then need repeating.

Retention

We keep records for the period needed to provide account access, resolve payment questions, meet security needs and follow applicable legal duties. Retention can vary by record type and local law.

Your requests

You may ask us to access, correct or delete eligible personal data through support chat. We may request phone verification before making a change to protect your account.

Privacy Policy Questions From Indonesia

These answers address the privacy questions we hear before an account is opened or a wallet is connected. They cover the records most relevant to 88788, including phone verification, local payment references, cookies and requests made through support chat.

It covers account details, phone verification, device sessions, cookies, payment references and lobby activity connected with your account. It also explains security use, retention and your available data requests where local law permits.

We use your phone number to create and verify the account, connect support requests to the correct record and help protect access. Phone verification may be required before account changes are completed.

Yes. The policy covers references and status details linked to DANA, QRIS, OVO, GoPay, bank transfer and virtual account payments. We use them to match activity without requesting your wallet password.

You can ask for eligible account data through our support chat. Send the request from your account path, and we may confirm your phone verification before releasing or discussing the requested record.

Contact support chat and identify the account field that needs correction, such as a phone detail or payment reference. We will check the record and explain any verification needed before changing it.

Cookies can retain your session, settings and error context across browser visits. You can manage them in browser controls, but restricting certain cookies may require you to repeat login or verification steps.

You may request deletion of eligible personal data through support chat. We assess the request against account security, payment records and legal retention duties, with the outcome depending on local law.